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Party’s service delivery manager for each Service Tower (for Symetra, each, a “Symetra Serviceĭelivery Manager”, and for ACS, each, an ∺CS Service Delivery Manager”). Each Party shall designate an individual to serve as that Upon ACS’ request, Symetra will provide a written evaluation of the ACS ProjectĮxecutive’s performance that ACS may elect to consider when determining the ACS Project Executive’sġ.2.3 Service Delivery Managers. Subcontractor staff shall be managed in the performance of their duties by the ACS ProjectĮxecutive. Necessary authority to act for ACS in connection with all aspects of this Agreement. Responsibility for directing all of ACS’ activities hereunder and shall be vested by ACS with all The ACS Project Executive shall have overall Shall comply with any such Symetra request. Require ACS to remove and replace any previously appointed ACS Project Executive, and ACS promptly Right to pre-approve any candidate proposed by ACS to serve as the ACS Project Executive, and to Operations personnel through the customer satisfaction survey process. Symetra that Symetra shall have the right to communicate dissatisfaction and impact to ACS senior Symetra, if ACS fails to comply with the terms of the foregoing subsection (d), ACS represents to Without limiting any other rights and remedies that may then be available to Subcontractors’ products and services (b) experienced at running information technology systemsĪnd networks of a size and scope minimally equal in size and scope to those of Symetra (c) otherwise acceptable to Symetra and (d) assigned (in the case of each ACS Project Executive) to Symetraįor a minimum period of twenty-four (24) months, except in cases involving: (i) a voluntary or ForĬause termination (ii) removal at Symetra’s request or (iii) inability to work due to death,ĭisability or illness. Project Executive shall be: (a) knowledgeable about the Services and each of ACS’ and its

Primary point of contact for all matters relating to this Agreement throughout the Term. “Symetra Project Executive”, and for ACS, the ∺CS Project Executive”), who shall be each Party’s Each Party shall designate an individual (for Symetra, the